Leadership: How to D.E.A.L. with a complaint

In whatever your field of work, you are likely to receive complaints. Maybe from customers, suppliers, or even colleagues within your organization. Complaints are not always negative and can be an opportunity for you to find out something which is happening which you were not aware of or the chance to explain why the business operates in a certain way.

A colleague of mine always says, “A complaint is a poorly formed request” and she’s right in that it is that person’s way of telling you that they need something they are not getting or that something has…